TERMS & CONDITIONS: SALES & RETURNS POLICY

1. Quality Assurance We take pride in providing products that carry profound spiritual and intellectual value.

  • Books: Guaranteed original and 100% brand new.
  • Memento Coins: Crafted from premium metal with a hand-finished touch.
  • Wooden Puzzles: Made from sustainable natural wood, ensuring safety and environmental friendliness.

2. Shipping Policy

  • Order Processing: Orders are confirmed and prepared within 24-48 business hours (excluding weekends and public holidays).
  • Shipping Carriers: We ship via postal services and utilize reputable couriers to ensure your products arrive in pristine condition.
  • Order Tracking: A tracking number will be sent via Email/SMS as soon as the order is dispatched.
  • Free delivery within Australia. For deliveries outside Australia, a fixed shipping fee applies depending on the region.

3. Final Sale Policy To maintain the authenticity and collectible value of our products (particularly books and wooden puzzles, which are sensitive to surface wear or content duplication):

  • Final Sale: All orders, once successfully paid and correctly delivered, are considered Final Sales and are Non-refundable.
  • Change of Mind: We do not accept returns or refunds due to a change of heart or personal preference.

4. Defective Items Exchange Your satisfaction is our top priority. We provide replacements for products with manufacturing defects.

  • Eligibility for Exchange:
    1. The product has clear technical defects (e.g., missing/misprinted book pages; deformed coins; missing puzzle pieces or structural defects preventing assembly).
    2. The product remains in its original packaging and is unused.
  • Mandatory Verification (Unboxing Video): In accordance with international e-commerce standards, please record a video of the unboxing process. This video serves as the sole evidence required for us to facilitate a swift exchange process.
  • Notification Period: Within 48 hours from the time the tracking system marks the status as “Delivered.”
  • Costs: We will cover all shipping costs for the exchange if the defect is determined to be a manufacturing fault.

5. Disclaimers

Usage: The return/exchange policy does not apply once the product has been used. shop offline buy book

Natural Materials: Regarding wooden puzzles, variations in wood grain or natural spots are inherent characteristics of the material and are not considered manufacturing defects.

General Wear and Tear: We do not provide warranties for damage caused by physical impact (dropping/breaking), humidity, or improper storage by the customer.